• Join a respected global brand
• Permanent position with career progression and training opportunities
• Supportive and friendly team

We are a Hitachi Group company, part of a group with 320,000 staff worldwide and world class manufacturing and engineering capability. Across Australia, we have 8 branches and a strong sense of community.

We now have an excellent opportunity in Wattle Grove, for an organised and friendly Customer Service professional.

About the role

In this busy role, you will be responsible for administration and scheduling activity for our field service Technicians. You will relish coming to work if you are someone who loves organising and wants to be part of a small but committed team; keeping your customers happy and the service team busy!

On a typical day, you will organise service appointments for our technicians around Perth and the Pilbara, liaise with parts coordinators to ensure all necessary materials are available, create work orders and keep customers up to date with progress of their job. You'll quickly get to know your customers and have the chance to build long-term relationships.

Other responsibilities include:

• Addressing customer queries and providing support
• Preparing pre-qualification contractor management forms
• Managing technician site access and induction requests
• Raising, scheduling, and maintaining work orders in our CRM system
• Providing service quotations to customer requests

This is full-time role starting 7.30 am at our Wattle Grove office.

About You

You will be someone who enjoys people contact and prefers to be busy. You take pride in being able to juggle multiple tasks and are looking for a role where you can take charge of your own priorities and get things done.

You must have experience in scheduling or booking customer appointments. Ideally you will have come from a trades, manufacturing or technical business, however we welcome applicants from other industries who can demonstrate passion for what they do.

To be successful, you'll bring:

• Minimum 2 years of experience in a phone based customer service environment, where you've learnt how to manage customer expectations
• Great time management and ability to prioritise
• Experience with SAP or CRM systems would be of benefit but is not essential
• Confidence with MS Outlook and Excel

It goes without saying that you know your way around Perth to manage travel times. Previous exposure to mining companies or scheduling around the Pilbara would also be of benefit but isn't essential.

Why choose us?

There are 3 very good reasons for choosing a career with us.

• Great People
• Great Product
• Safety Culture

We are a busy team that enjoys having a laugh and support each other. We have easy parking, a good community spirit and regular team lunches.

We are proud to offer every employee a range of benefits including competitive remuneration, career development and an Employee Assistance program.

If this sounds like the move you have been looking for, please apply now.